Terms & Conditions
The following Terms and Conditions apply to all Cultural Explorations programs.
We endeavor to make every effort to operate all tours as advertised. We reserve the right to alter or adjust the itinerary, substitute excursions, hotels, and/or flight schedule (if applicable) as needed. Although not expected, prices on this website may be modified due to unexpected significant external factors not calculated at the time of publication.
Terms & Conditions
PLEASE READ CAREFULLY
The purchase of any travel services offered by Cultural Explorations, Inc., constitutes a contractual arrangement between you (the Traveler) and Cultural Explorations, and represents your acceptance of the Cultural Explorations Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. The following Terms and Conditions apply to all Cultural Explorations programs.
Published program rates are based on double occupancy, during non-peak season (on dates identified on the web) and include hotel stay during program dates; visa; land transportation in Cuba as listed in program; cultural activities as listed in the program and meals as outlined in elected program. Purchased round-trip airfare is provided to and from Cuba via the Miami International Airport (or other airport that may be outlined in program), through our exclusive airline partner(s).
A single supplement rate of up to $500.00 will be imposed for single travelers.
Published rates are based on a select number of guests and rates are only guaranteed if the number of travelers is met. Published rates and inclusions are subject to change without notice.
Effective as of May 2010, the Cuban government requires all international travelers to purchase a health insurance plan through Cuba. This rule applies to all overseas visitors as well as Cubans living abroad. Airlines with commercial flights to Cuba usually provide their own medical travel insurance plans to passengers. In most cases, this is included in the cost of a round-trip flight. Please check with your airline for further details on their medical insurance plan options.
Cultural Explorations Cuba offers the ability to secure flight reservations to and from Cuba for our clients and their guests. We provide this service as an add-on package and rates may vary according to departure location and time of year. Please inquire about our add-on air packages when booking your trip with us.
We strongly advise our travelers to purchase travel protection through our TripAssure plan as it offers a wealth of important benefits and coverage including medical expenses, trip cancellation, interruption, or delay, lost or delayed baggage, etc. To learn more about TripAssure, please click here.
Reservation & Payments
The TRAVELER has agreed to pay the applicable PROGRAM rate in consideration of Cultural Explorations providing the opportunity for the TRAVELER to participate in the Cultural Explorations program itinerary, inclusive of accommodations and other services for the TRAVELER, as set forth below. A non-refundable, non-transferable deposit of $500.00 per person is due at the time of Reservation. Final payment is due 75 days prior to the travel dates. If full payment is not received on or before the due date, the TRAVELER’s program reservation may be cancelled. If trip date is less than 75 days, full payment is required at the time of Reservation.
Cancellation & Refunds
Cultural Explorations reserves the right, at its sole discretion, to reject an individual at any time prior to departure, or to cancel the elected PROGRAM in which a TRAVELER is scheduled to participate. In the unlikely event of such a cancellation or if a TRAVELER has been rejected, the total amount paid to Cultural Explorations (less airfare and service charges) will be refunded. If, however, the cancellation is due to non-payment of the PROGRAM fees by the due date or is due to governmental action beyond Cultural Explorations’ control, the amount refunded will be reduced to the extent Cultural Explorations has incurred expenses in the formulation process of said program. Other than such a refund, Cultural Explorations will not be responsible to a TRAVELER for any other refund, costs, interest, liability or damages of any kind.
If TRAVELER cancels for any reason, he/she must notify Cultural Explorations in writing via U.S. Postal certified mail or some other certified means (e.g., UPS, FedEx, etc.) The cancellation will be effective upon Cultural Explorations receipt of the written notification at its office in Delray Beach, FL. Cultural Explorations incurs substantial administrative and planning costs prior to the departure of the TRAVELER. Therefore, if TRAVELER cancels his/ her trip, funds paid by TRAVELER to Cultural Explorations may be refunded only as set forth below.
The $500.00 deposit is non-refundable, non-transferrable. TRAVELER may apply this deposit to another Cultural Explorations People-to-People Cultural Exchange Program, provided it is scheduled to depart within 365 days of the original scheduled commencement date, subject to space availability.
• Sixty-one (61) days or more prior to the scheduled start date, the fees paid, not including the deposit and any applicable airline cancelation penalties, will be refunded;
• Sixty (60) to 45 days prior to the scheduled start date, 50% of the fees will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;
• Forty-four (44) to 31 days prior to the scheduled start date, 75% of the fees will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;
• Thirty (30) or fewer days prior to the scheduled start date, none of the fees will be refunded.
If TRAVELER cancels his/her program and elects to have fees refunded, the TRAVELER will forfeit the future use of his/her deposit.
No refunds will be given for unused portions of the PROGRAM for any reason. Flight package fees are non-transferable.
The TRAVELER is solely responsible for transportation costs to the start location in Miami or other designated gateway city. The TRAVELER is also solely responsible for any airfare or other travel rates, charges, expenses or penalties that might result from any cancellation of or change in the TRAVELER’s PROGRAM, whether the TRAVELER cancels the PROGRAM or it is cancelled or altered by Cultural Explorations.
For this reason, Cultural Explorations STRONGLY URGES THE TRAVELER TO SECURE TRIP CANCELLATION INSURANCE, Travel insurance is NOT part of the program fees and can be added to your program.
The TRAVELER must ensure he/she clearly understands the cancellation policy herein. If it is not clear, the TRAVELER should ask for clarification. Cultural Explorations cannot make exceptions to this cancellation policy for any reason, including medical emergencies.
Please note: Medical insurance in Cuba is included in the program fees and can only be used in case of an illness in Cuba.
Changes to Reservation
Changes to the type of PROGRAM or commencement date by the TRAVELER will be considered a request for cancellation and are subject to the Cancellation and Refund policy found herein. In addition, changes made by the TRAVELER are subject to additional airline and/or hotel fees, if the original rates are no longer applicable for the revised travel dates. Revisions to airline tickets are subject to the airline fare rules, change rates, and cancellation policies. Airfare fees may vary, depending on the day of travel, gateway city, routing, and airline class of services booked, which is determined by seat availability.
We endeavor to make every effort to operate all tours as advertised. We reserve the right to alter or adjust the itinerary, substitute excursions, hotels, and/or flight schedule as needed. Although not expected, prices on this website may be modified due to unexpected significant external factors not calculated at the time of publication.
Charter Flight Arrangements to Cuba
Most of our direct flights to Cuba from the U.S. are operated by Havana Air, an OFAC-authorized Carrier Service Provider (Charter Company) and are arranged by an OFAC- authorized Travel Service Provider (TSP). Charter flight times are authorized on a monthly basis by the U.S. Department of Transportation, the Cuban Government, and the Office of Foreign Assets Control. Cultural Explorations strongly recommends that TRAVELERS wait until flight times are confirmed and communicated prior to making domestic flight arrangements. Cultural Explorations is not responsible for any missed, delayed or cancelled flights.
The first 44-lbs are pre-paid (combined carry-on and checked luggage), then $2.00 per pound, thereafter. There is a 20 pound maximum for each carry-on bag included in the 44 lbs. *Note: This policy is subject to change depending on the specific airline.
Passports & Cuban Visas
Each TRAVELER is required to have a passport valid for six months after the return date of their scheduled trip. TRAVELERS holding a passport from a foreign country; green card, U.S. visa, or special-use passport are solely responsible for understanding the limitations imposed on their passport, green card, U.S. visa, or special-use passport regarding re-entry back into the United States. Cultural Explorations cannot be held liable for a TRAVELER who is refused service by the Carrier Service Provider or entry into Cuba because of a restricted U.S. visa or passport or denial of a Visa by the Cuban government. In the event the TRAVELER is refused entry to Cuba because of visa or passport issues or denial of a visa by the Cuban government, applicable cancellation penalties may apply.
The TRAVELER is responsible for having on his or her person, proper documentation to enter Cuba as well as to re-enter the United States, and proper documentation to travel via a third country (if applicable) to Cuba. Your trip may include a Cuban visa for your travel, issued through the Cuban government and delivered at time of departure. The Cuban Government retains the right to grant or deny visas.
Cuba Born Travelers
The TRAVELER acknowledges that the Cuban Government imposes different requirements for Cuban-born persons traveling to Cuba than others and that such a person obtaining a Cuban visa, if needed, can take a minimum of eight (8) to 12 weeks. Cultural Explorations suggests that all Cuban-born persons wishing to participate in the Program contact Cultural Explorations. Cultural Explorations is not responsible for any information it provides to TRAVELERS in this regard, or for any delay or denial in the issuance of a Cuban visa, if required.
Changes to Program
We endeavor to operate the PROGRAM as outlined herein. However, circumstances beyond our control may require an adjustment to the PROGRAM or its inclusions. We strive to avoid such changes, but reserve the right to make such modifications. If a TRAVELER cancels his or her trip because of a PROGRAM change, normal cancellation penalties will apply.
We reserve the right to substitute hotels, if necessary.
Travelers Requiring Special Assistance
TRAVELERS requiring special attention due to a disability must report such condition at the time of making the reservation for elected PROGRAM. Cultural Explorations will make reasonable attempts to accommodate the special needs of such TRAVELER, but cannot guarantee accommodations will be provided, and is not responsible for any denial of services by our air partners, Cuban carriers, hotels and other independent suppliers. Regrettably, Cultural Explorations cannot provide individual assistance to a TRAVELER for walking, dining, boarding and disembarking motor coaches and other transportation vehicles, or assist with other personal needs. TRAVELERS who need such assistance must be accompanied by a qualified companion who is also a TRAVELER in the PROGRAM.
Due to the educational and cultural nature of our people-to-people exchange programs, TRAVELERS on all Cultural Explorations programs should be at least 12 years-old. Exceptions may be made on a case-by-case basis.
As a TRAVELER, you grant permission to Cultural Explorations to use photographs from the trip(s) for event documentation, media coverage and promotion of travel. Photographs may be used on Cultural Explorations website and social media or in other printed publications without further consideration and you acknowledge Cultural Explorations right to crop or treat the photograph at its discretion. You also understand that once an image is posted on the internet, the image can be downloaded by any computer. Therefore, you agree to indemnify and hold harmless Cultural Explorations from any claims.
You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates harmless from any liability, loss, claim and expense including reasonable attorneys’ fees, related to your violation of these Terms and Conditions or use of this Site.
Cultural Explorations acts as an agent for independent travel suppliers, such as airlines, hotels and other independent suppliers to provide you with the services you purchase; and is represented in destination by companies organized and existing in that destination, including providers of transportation and excursions. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of these independent suppliers. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving a dispute.
You understand and agree that Cultural Explorations shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from the acts or omissions of independent travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, itineraries or schedules.
Cultural Explorations cannot control and will not be responsible for bodily injury, property or other damage or loss caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents, war, terrorism, weather, quarantine, sickness, government restrictions, regulations or actions, terrorism, mechanical breakdowns, acts of God, fires, earthquakes, floods, climatic aberrations, acts of, civil unrest, strikes, riots, theft, disease or accidents, or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, other unforeseen circumstances, or any other cause beyond our control, or including your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions. Under no circumstances shall Cultural Explorations be liable for any special, incidental or consequential damages arising from the foregoing.